Terms & Conditions
Conclusion of the Sales Agreement
1. The sales agreement between the Customer and the Seller is concluded when the Customer places an order through the Online Store, selects the payment method, and completes the payment.
2. Placing an order by the Customer constitutes an offer to purchase the specified product under the terms outlined in the Online Store. The agreement is concluded when the Seller confirms the acceptance of the order for processing. The order confirmation is sent to the Customer’s email address.
3. The agreement is also concluded upon the Customer making the payment for the order, which indicates acceptance of the offer and the terms of sale outlined in the Store’s Terms and Conditions.
Terms of Cancellation of the Agreement
1. The Customer has the right to cancel the order before it is shipped, within 5 business days from the moment the order is placed.
2. To cancel the order, the Customer should immediately contact the Seller at the email address: exclusvecustom@gmail.com, providing the order number and contact details.
3. Once the order has been shipped, cancellation of the agreement is no longer possible. The Customer has the right to return the purchased products according to the return policy outlined in the terms and conditions.
4. The Seller reserves the right to cancel the agreement if the Customer provides false information or fails to make the payment within the required timeframe.
. Delivery Terms
1. The product will be shipped within 3-5 business days from the moment the order is placed, provided the payment has been received and processed.
2. The estimated delivery time is 7-10 business days, depending on the delivery location. Delivery times may vary due to external factors such as weather conditions or courier delays.
3. Shipping costs are calculated based on the delivery location and will be displayed at the checkout before the order is confirmed.
4. The Customer will receive a tracking number once the order has been dispatched, allowing them to monitor the shipment status.
5. In case of any delays in delivery, the Customer will be notified promptly, and every effort will be made to resolve the issue as quickly as possible.
Return Policy
1. Right to Return
The Customer has the right to return the purchased product if it is faulty or not in accordance with the contract (e.g., damaged, incomplete, or not as described). A return can be made under warranty or in accordance with the statutory rights provided by the Consumer Protection Act.
2. Time for Submitting a Return
The return must be submitted within 2 years from the receipt of the product. For hidden defects, the time period starts from the moment the defect is discovered.
3. Return Process
To submit a return, the Customer should contact the Seller at the email address: exclusvecustom@gmail.com, providing the following information:
• Order number,
• Description of the defect or issue,
• Proof of purchase (e.g., invoice or receipt),
• A photo of the product (if applicable).
4. Return Review
Upon receiving the return request, the Seller will review the return within 14 business days. If the product needs to be returned, the Customer will be provided with instructions on the next steps.
5. Possible Return Solutions
Depending on the nature of the defect, the Customer may request:
• Repair of the product,
• Replacement of the product with a new one,
• Price reduction for the product,
• A full refund (in case the product cannot be repaired or replaced).
6. Return Costs
In the case of an accepted return, the Seller will cover the return shipping costs. If the return is deemed unjustified, the Customer will be responsible for the return shipping costs.
. Return Policy
1. The Customer has the right to return the product within 30 days from the date of purchase without providing any specific reason.
2. The product must be returned in its original, unworn condition, with all original packaging and tags intact.
3. To initiate a return, the Customer must contact the Seller at exclusvecustom@gmail.com, providing the order number and relevant contact information.
4. Once the return request is approved, the Customer will be provided with instructions on how to return the product. The return shipping costs are the responsibility of the Customer unless otherwise stated.
Payment Terms
1. Accepted Payment Methods
The accepted payment methods are credit cards and PayPal.
2. Currency
All payments will be processed in USD (United States Dollar).
3. Payment Deadline
The customer must complete the payment immediately after placing the order. Failure to do so may result in the cancellation of the order.
4. Payment Confirmation
After the payment is successfully processed, the customer will receive an email confirmation of the payment and the order.
5. Late Payment
If payment is not received within the specified time frame, the seller reserves the right to cancel the order.